The Sandwich Generation refers to the group of people who provide care for their own children as well as their aging parents. It was a heavy burden to carry before COVID-19, and now these individuals are even more stressed in both roles. There is a version of this Sandwich Generation in the workplace, too. These are the key leaders responsible for developing employees while still aspiring for career growth of their own. They likely find themselves stretched in two directions at work: They are leaders expected by some to have all the answers, even as they may not be directly involved in setting organization-wide strategy and struggle to find more information themselves. Just like the Sandwich Generation, this group of employees is experiencing increased pressure, and often feels torn between– and powerless in– two distinct roles.A great representative of this Sandwich Generation in the workplace may be your branch manager. This key member of your team oversees essential front-line employees who deliver direct care to your members and is likely viewed as a sort of localized CEO of his, her, or their own branch. Branch managers and department heads are likely the most available and visible resource to your essential front-line employees. They are working to serve their members, their direct reports, and their own managers—sometimes without real-time information available to more senior members of the management team. This is a defining time for your organization’s culture. People are watching how your leaders behave and how your employees are treated. It will impact how you are perceived as a workplace well into the future. Every person who manages another must be at their very best.Consider how these three management ideas can turn up the support for the members of your Sandwich Generation in the workplace: Information Flow: Knowledge is PowerWhen you give employees the responsibility of leading others, you must also give them the tools to do this successfully. This includes a high level of access to information. During times of crisis, the importance of transparency is illuminated: Uncertainty breeds even greater fear. If your organization has regular strategic updates with senior leadership, anticipating that a regular flow of trickle-down communication is sufficient, consider instead the value of opening those updates to anyone who manages another employee. Knowledge is power. While a permanently flat structure might not be right for you, giving your employees access to more information during a time of ongoing uncertainty will better equip your Sandwich Generation employees with the tools they need to lead. Training Opportunities: People Don’t Quit Bad Jobs, They Quit Bad ManagersI have left many good managers in my career, but there is a reason this expression resonates with so many. Regardless of whether you accept the idea that a manager completely controls employee turnover, one cannot argue about the impact a manager has on an employee’s engagement and fulfillment at work. How have you helped your employees become great managers?Many Sandwich Generation managers are first-time managers who were promoted because they excelled in their last position. Often, they have not had formal management training prior to taking their current positions. While training employees to manage crisis in the midst of it might seem like too little, too late, now is certainly a better time than later. Remote trainings that provide managers with information about emotional intelligence and empathy, working with unique personalities, and communicating in crisis can equip managers with necessary support strategies. More technical trainings like navigating new technology or understanding your credit union’s employee benefits can also make managers more effective almost immediately. Social and Psychological Support: It’s Lonely at the TopSandwich Generation employees might not be first to come to mind when you think about “the top,” but in their branches and departments, they are shouldering tremendous responsibility. Their team members are looking to them for answers and support. They balance caring for the emotions and fears of employees with continuing to deliver great member service and they may feel they are alone in this. Under typical circumstances, these employees are likely meeting in peer groups on a regular basis and discussing their concerns. Consider how to continue those important collaborations, while also providing more direct support that acknowledges the additional pressure placed on team members at this level of the org chart. Continue having (or introduce) regular one-on-one check-ins with each of these critical leaders. Provide them with the opportunity to talk about their own experiences and challenges (not just those of the teams they lead), listen for and suggest opportunities to keep them growing, and ask for specific examples of how you can support them. How your leaders behave throughout COVID-19 will be a defining point of how your culture is described. This is a key time to invest in the management skills of every person in your organization responsible for overseeing another. 3SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Jill Nowacki Jill Nowacki started her career with credit unions in 2001. She has taken on leadership roles at credit unions and state and national trade associations. Now, she uses her experience … Web: www.humanidei.com Details
‘Turkish mercenaries’Karabakh separatist leader, Arayik Harutyunyan, accused Ankara of sending mercenaries to Azerbaijan.On Sunday morning, Azerbaijan started “active bombing” along Karabakh’s frontline including civilian targets and in Stepanakert, Karabakh’s presidency said.The rebel defense ministry said its troops shot down four Azerbaijani helicopters and 15 drones, while Baku denied the claim. In July, heavy clashes along the two countries’ shared border — hundreds of kilometers from Karabakh — claimed the lives of at least 17 soldiers from both sides.Raising the stakes, Azerbaijan at the time threatened to strike Armenia’s atomic power station if Yerevan attacked strategic facilities.During the worst recent clashes in April 2016, around 110 people were killed. Topics : Arch foes Armenia and Azerbaijan on Sunday accused each other of initiating deadly clashes that claimed at least 23 lives over a decades-long territorial dispute and threatened to draw in regional powers Russia and Turkey.The worst clashes since 2016 have raised the specter of a fresh war between long-standing rivals Azerbaijan and Armenia which have been locked for decades in a territorial dispute over the Armenia-backed breakaway region of Nagorny Karabakh.Sixteen Armenian separatist fighters were killed and more than 100 wounded in fighting, rebel officials said. ‘War is resuming’ Both Armenia and Karabakh declared martial law and military mobilization.Azerbaijan imposed military rule and a curfew in large cities.”Get ready to defend our sacred homeland,” Pashinyan said on Facebook.Armenia said that Azerbaijan attacked civilian settlements in Nagorny Karabakh including the main city Stepanakert.Pashinyan’s wife, Anna Hakobyan, said that she had travelled to a hospital in Stepanakert to be with her Karabakh “brothers and sisters”.Azerbaijan’s foreign ministry said there were reports of dead and wounded. “Extensive damage has been inflicted on many homes and civilian infrastructure,” it said.Ethnic Armenian separatists seized the Nagorny Karabakh region from Baku in a 1990s war that claimed 30,000 lives.Talks to resolve one of the worst conflicts to emerge from the 1991 collapse of the Soviet Union have been largely stalled since a 1994 ceasefire agreement.France, Russia and the United States have mediated peace efforts as the “Minsk Group” but the last big push for a peace deal collapsed in 2010.Political observers said global powers should intensify talks to stop the conflict.”We are a step away from a large-scale war,” Olesya Vartanyan of the International Crisis Group told AFP.”One of the main reasons for the current escalation is a lack of any proactive international mediation between the sides for weeks,” she added.”War is resuming. Time for Russia, France and US, individually and jointly, to stop it,” tweeted Dmitry Trenin, director of the Carnegie Moscow Centre. Both sides also reported civilian casualties.”We are tired of Azerbaijan’s threats, we will fight to the death to resolve the problem once and for all,” Artak Bagdasaryan, 36, told AFP in Yerevan, adding that he was waiting to be conscripted into the army.Karabakh separatists said one Armenian woman and a child were killed, while Baku said that an Azerbaijani family of five died in shelling launched by Armenian separatists.Armenian defense ministry spokesman Artsrun Hovhannisyan claimed Karabakh rebel forces killed “some 200 Azerbaijani troops and destroyed 30 enemy artillery units and 20 drones”. Azerbaijan said it has captured a strategic mountain in Karabakh that helps control transport communications between Yerevan and the enclave.A major confrontation between Muslim Azerbaijan and majority Christian Armenia threatened to embroil regional players Moscow and Ankara and Armenian Prime Minister Nikol Pashinyan called on global powers to prevent Turkey from getting involved in the conflict. ‘Sacred homeland’ “We are on the brink of a full-scale war in the South Caucasus,” Pashinyan warned.Azerbaijan’s “authoritarian regime has once again declared war on the Armenian people”, he added.France, Germany, Italy, and the EU swiftly urged an “immediate ceasefire,” while Pope Francis prayed for peace.Russian President Vladimir Putin discussed the military flareup with Pashinyan and called for “an end to hostilities”.”The Russian side expressed serious concern over the resumption of large-scale clashes,” the Kremlin said.But Azerbaijan’s ally Turkey blamed Yerevan for the flare-up and promised Baku its “full support”.”The Turkish people will support our Azerbaijani brothers with all our means as always,” Turkish President Recep Tayyip Erdogan tweeted.Azerbaijan accused Armenian forces of violating a ceasefire, saying it had launched a counter-offensive to “ensure the safety of the population”, using tanks, artillery missiles, combat aviation and drones.In a televised address to the nation earlier Sunday, Azerbaijan President Ilham Aliyev vowed victory over Armenian forces.”Our cause is just and we will win,” he said, echoing a famous quote from Soviet dictator Joseph Stalin’s address at the outbreak of World War II in Russia.”Karabakh is Azerbaijan,” he said.