Being Responsive Versus Being Reactive

first_img Get the Free eBook! Want to master cold calling? Download my free eBook! Many would have you believe that cold calling is dead, but the successful have no fear of the phone; they use it to outproduce their competitors. Download Now If you are waiting for your clients to need something, you’re being reactive.If you can’t shut down your email and turn off your phone for a couple hours at a time, you’re completely reactive. If you can shut down distractions long enough to do big blocks of focused work, only calling or emailing your clients back when you’re finished, you are being responsive.If you help your clients solve their service issues when they call or email you, you are being reactive. When you help your clients get to the person that owns the transaction on their first call, only escalating calls to you when they need a new outcome, you are being responsive to their real needs. (Hint: You own the outcomes, not the transactions. You don’t often add value as an intermediary)If you wait until your client decides on their next big initiative and bring it to you, you are being reactive. It’s proactive when you respond to the changes you notice in their business and bring them the new big ideas.The problem with being reactive instead of being responsive is that you’re always waiting for something to happen. You’re waiting for the world to act on you before you respond. Something happens and you react. While it’s necessary for you take action when your clients have a need, this is the opposite of being proactive and taking initiative.How much better could you serve your clients if you were responsive instead of reactive? How much more value could you create if you found a way to limit what you have to react to so you can be more proactive?The more reactive you are, the less responsive you can be. You’re too busy reacting to what comes your way instead of doing your most important work.QuestionsHow much of your day is spent on outcomes you were determined to take, not a reaction to what someone else dropped in your lap?Can you be responsive without being reactive?Do you answer your email and your voicemail before you start working on your most important outcomes? How much of you inbox is made up of things that require you to react?What do you need to do to be more proactive and less reactive?last_img read more

One convicted for raping elderly nun in Bengal’s Ranaghat

first_imgNearly two-and-a-half years after the rape of an elderly nun at Ranaghat in Nadia district, a city court in Kolkata convicted all the six accused in the case on Tuesday. The 71-year-old nun was raped on March 14, 2015 when a group of bandits broke into the Convent of Jesus and Mary at Ranaghat, robbed the institution of cash and sexually assaulted her.“While all the six accused have been convicted under Section 120 B (criminal conspiracy) of the IPC, five of them have also been convicted under Section 395 (dacoity) of the IPC,” one of the government counsel Anindya Raut told The Hindu.He also said that apart from Sections 120B and 395 of the IPC, the court has convicted one of the accused, Nazrul Islam, under Section 376 (rape) and 354 (assault or criminal force to woman with intent to outrage her modesty) and 354 A (sexual harassment) of the IPC.“Another accused Gopal Sarkar, a resident of Bangaon in North 24 Paraganas, was convicted under Section 216 A (harbouring dacoits) for giving shelter to the accused.last_img read more

Panel seeks report on Alwar lynching

first_imgThe Rajasthan State Human Rights Commission (RSHRC) has sought a report from the State government over the death of a 28-year-old man in Alwar district who was allegedly thrashed by a mob on the suspicion of cow smuggling.On Thursday, the National Human Rights Commission sent a notice to the Rajasthan government over the death of Akbar alias Rakbar Khan. Taking cognisance of the alleged lynching case, the State human rights panel has sought a report from the Rajasthan Chief Secretary by August 8. RSHRC chairperson Justice Prakash Tantia has asked the State government to give its viewpoint on effective prevention of such similar incidents considering the Supreme Court guidelines.The Alwar District Collector and SP have also been asked to submit a factual report in the matter, the chairperson said, adding that the State government has been asked to send the report by August 8. The RSHRC had registered a case following a complaint lodged on July 24 by State secretary of Rajasthan Muslim Mahasabha N.D. Kadri and others in the alleged lynching case in Alwar. Meanwhile, the Rajasthan Minority Commission has said it will give its suggestions to the State government to curb lynching incidents.last_img read more

MPBL: Munti faces unbeaten QC at home

first_imgMuntinlupa has picked up victories on the road since losing to Navotas in its first game while Quezon City is undefeated in four games to share the lead with the Tanduay-backed Batangas City Athletics.“They’re starting to play better while gaining more confidence,” said Quezon City coach Vis Valencia, referring to the host team.FEATURED STORIESSPORTSWATCH: Drones light up sky in final leg of SEA Games torch runSPORTSLillard, Anthony lead Blazers over ThunderSPORTSMalditas save PH from shutoutWinless Bataan and Imus collide at 7 p.m.STANDINGS: Batangas 4-0, QC 4-0, Muntinlupa 3-1, Valenzuela 3-1, Parañaque 2-2, Navotas 2-2, Caloocan 1-4, Imus 0-4, Bataan 0-4 Brace for potentially devastating typhoon approaching PH – NDRRMC Denied of a home victory at the start of its campaign in the Maharlika Pilipinas Basketball League (MPBL)-Anta Rajah Cup, Muntinlupa faces another acid test when it battles unbeaten co-league leader Quezon City on Tuesday.Expect a full house crowd at Muntinlupa Sports Complex as the Angelis Resort-backed Cagers try to sustain the momentum of a three-game winning streak against the formidable Capitals supported by Royal Manila at 9 p.m.ADVERTISEMENT Trending Articles PLAY LIST 00:50Trending Articles00:50Trending Articles02:11’Not just basketball’: Circumcisions, pageants at Philippine courts01:29Police teams find crossbows, bows in HK university01:35Panelo suggests discounted SEA Games tickets for students02:49Robredo: True leaders perform well despite having ‘uninspiring’ boss02:42PH underwater hockey team aims to make waves in SEA Games01:44Philippines marks anniversary of massacre with calls for justice01:19Fire erupts in Barangay Tatalon in Quezon City Read Next LATEST STORIES 2 ‘newbie’ drug pushers fall in Lucena sting NEXT BLOCK ASIA 2.0 introduces GURUS AWARDS to recognize and reward industry influencers Don’t miss out on the latest news and information. MOST READ Typhoon Kammuri accelerates, gains strength en route to PH Slow and steady hope for near-extinct Bangladesh tortoises Globe Business launches leading cloud-enabled and hardware-agnostic conferencing platform in PH John Lloyd Cruz a dashing guest at Vhong Navarro’s wedding AFP official booed out of forum Regine Arocha named NCAA Finals MVP View commentslast_img read more

Former federal Liberal cabinet minister Allan MacEachen dies at age 96

first_imgOTTAWA – Allan MacEachen, a long-serving Liberal MP and senator from Nova Scotia who was a driving force behind many Canadian social programs, has died at the age of the 96.The news was announced on Twitter late Tuesday by former Ontario premier and federal MP Bob Rae.“Have just learned that my dear friend and mentor Allan J. MacEachen has passed away — he was a magnificent parliamentarian, scholar,” said Rae.MacEachen was one of Canada’s most powerful cabinet ministers of the postwar era and held a variety of posts, including a term as minister of national health and welfare from 1965-1968 during the creation of medicare.As labour minister, MacEachen was also instrumental in reforming the labour code and establishing a new standard for the minimum wage.His portfolios also included finance and he twice served as Secretary of State for External Affairs.Born in Inverness on Cape Breton Island in 1921, MacEachen was first elected in 1953 in Nova Scotia’s Inverness-Richmond riding under Liberal prime minister Louis St. Laurent.MacEachen won again in 1957, but lost his seat in 1958 before winning eight more elections, including the last five while representing Cape Breton-Highlands Canso.He also served as deputy prime minister and was appointed to the Senate in 1984 where he remained until 1996.MacEachen, who ran an unsuccessful campaign for the leadership of the Liberal Party in 1968, was named an Officer of the Order of Canada in 2008.last_img read more